LOCAL DELIVERY - BRISTOL POSTCODES - £4.95
NATIONWIDE DELIVERY - UK WIDE - £5.95
Free next working day delivery* for orders over £60.
Any questions?
Give us a call on 07432 515934, Monday to Friday, 9am - 5pm.
*NEXT DAY DELIVERY
We send all orders via APC's Next Working Day service. Leave a note at checkout if you would like delivery on or by a certain day.
Orders placed before 12pm (midday) Monday to Friday - excluding bank holidays - are dispatched the same day, to be delivered the next working day. Orders placed after 12pm (midday) will be dispatched the next working day.
Next day delivery is not guaranteed; please allow 1-2 working days for the courier to collect and deliver, especially during busy times.
APC Priority Express
We use APC Priority Express as standard, covering all of the UK (except NI and Isle of Man). They deliver before 4pm and use electric bikes and vehicles where possible in local areas.
If you would like your delivery left in a safe place, click the link in the email from APC once the parcel is out for delivery. You can also nominate your safe place here.
Extra charges may apply to some addresses, e.g Isle of Wight and other offshore areas.
COLLECTION
You can collect your online order from the BBF Tap Room on North Street in Southville during our opening hours (check the Tap Room page for current timings).
Orders are usually ready to be collected right away, with the exception of bag-in-boxes and some mini tins which may be made to order.
It’s best to wait for your 'order ready for collection' email. If you need your beer in a hurry, pop us a call on 0117 902 6317 or 0117 947 1298.
SUBSCRIPTIONS
We dispatch orders the same working day, after each subscription payment is automatically processed.
You can now choose Nationwide or Local Delivery, or even collection, for all subscriptions, the same as normal orders. To change your subscription settings, please email shop@bristolbeerfactory.co.uk
Cask beer & 36 pint boxes - FRESH IS BEST!
COLLECT IN PERSON - recommended, ideally on the day it will be drunk.
FREE BBF TRANSPORT TO BRISTOL POSTCODES - if you live in Bristol, we can deliver cask beer and bag-in-box orders on our own transport. For areas beyond Bristol please email shop@bristolbeerfactory.co.uk to discuss areas.
Please note we need 2-3 working days notice to prepare 'bright' cask beer before collection or delivery. The beer is best consumed as fresh as possible, so leave the date you would like the beer for in the 'special instructions' at checkout and we will plan your delivery or collection accordingly.
If you would like more than a 36 pint box, we recommend ordering a full 72-pint cask. It's easy! To arrange, please contact us.
Casks and 36 pint boxes are not available for UK-wide courier delivery due to the delicate nature of the item.
RETURNS
Undamaged items can be returned to the BBF Tap Room and refunded in full within 14 days of purchase. If anything is broken in transit you have the right to refuse delivery, alternatively please contact us and we will arrange for a replacement to be sent.
Refunds will be made to your original method of payment as soon as you let us know but please allow 5-10 working days to receive your refund. Beer tours and tastings are non-refundable.
If you are unhappy with your purchase for any reason, contact us on 07432 515934 / 0117 902 6317 or email shop@bristolbeerfactory.co.uk and we will do our best to help.
